FAQ

How do I place an order?

Most of my items are preorders and completely customizable.

Just contact me to chose your colors, sizes and styles or for any questions you might have.

 

 

1

Payment & Shipping

Please complete your payment using paypal. Items will be beautifully and safely wrapped and shipped as soon as possible. You will get a notification through paypal containing shipping information and tracking number. We are not responsible for packages after shipping notification and tracking number have been announced. Please allow up to 16 days for shipments to arrive. we will send listed shipments to ensure safe arrivals.

2

Turnaround time for custom orders

I make each creation in this shop myself, with lots of love and care . Please allow about 6 weeks waiting time after payment has been completed. 

3

4

 Returns & Refunds

There can be no returns or refunds after payment has been made
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Please don't hesitate to contact me for aditional information. I'll be glad to help

© 2015 Nathalie's Dolls